Frequently Asked Questions

Fyner — Everything You Need to Know

Do you ship across Canada?

Yes, our online store and services are fully optimized to provide a reliable shopping experience across Canada.

How much does shipping cost?

We offer Free Shipping ($0.00) on all orders, regardless of size, to all eligible delivery locations across the country.

What are your processing and delivery times?

• Processing Time: Orders are prepared within 1–3 business days (Monday–Friday). Orders placed after our 8:00 PM (EST) cutoff time or during weekends/holidays are processed on the next business day.
• Transit Time: Estimated delivery takes 7–10 business days.

Can I track my package?

Absolutely. Once your parcel has been handed to the courier, you will receive a shipping confirmation email containing a unique link to track your delivery status online.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be returned unused, in their original packaging, and in their original condition. For full guidelines, please review our separate Refund & Return Policy.

Are there any restocking fees?

No. We believe in complete transparency, so we charge no restocking or handling fees ($0.00) for approved returns.

Who pays for the return shipping?

Return shipping costs are the responsibility of the customer for standard returns (such as change of mind or size preferences). However, if an item arrives defective, damaged, or incorrect, Fyner will fully cover or reimburse the return shipping costs.

Where do I mail my return?

All approved returns must be mailed to our authorized Canadian return center in Toronto.
Important Note: Our registered office in Ottawa is an administrative location and cannot physically receive packages. Do not send items to Ottawa, as they will be rejected. Always email support first to get authorization before shipping.

How long do refunds take?

Once your return parcel is received and inspected at our Toronto warehouse, your refund will be processed within 7 business days. Credits are automatically applied directly to your original method of payment.

Can I change or cancel my order?

We accept order modifications or exchanges up until our daily cutoff time of 8:00 PM (EST) on the day of your purchase. Please email us immediately if you need an update; however, adjustments cannot be guaranteed once an order has entered logistical processing.

Is my personal data safe with Fyner?

Yes. Your privacy is protected under strict Canadian privacy frameworks (PIPEDA). Our website uses industry-standard SSL and AES-256 encryption to secure your transaction and account details. For full details on cross-border data protection safeguards via Shopify, please consult our Privacy Policy.

Still have questions?

If you couldn't find the answer you were looking for, our team is happy to assist you personally.

E-mail us at: info@fynerstore.com

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

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