Last Updated: June 3, 2026

At Fyner (www.fynerstore.com), your satisfaction is important to us. This policy explains our return, refund, and cancellation conditions in accordance with applicable Canadian consumer protection laws.

Authorized Return Address

Please ship your authorized returns directly to our processing center in Canada:

Returns

You may request a return within 30 days of delivery. To initiate a return, please contact our customer support team at: info@fynerstore.com.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, incorrect, or not as described. In these cases, we will fully cover the return shipping costs or issue a reimbursement.

Return Conditions

• Items must be returned in their original packaging, including all accessories.
• Products must be unused and in their original condition, except where inspection is necessary.
• Items must be securely packaged to prevent damage during return shipping.
• If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss in value may apply where permitted by law.

Return Method & Restocking

Return Method: Returns are accepted by mail only. Defective, damaged, or incorrect items qualify for return shipping reimbursement. All other returns are the responsibility of the customer.

Restocking Fees: We believe in complete transparency—we do not charge any restocking fees ($0.00).

Exchanges & Order Changes

We accept exchanges. Please contact our customer support if you would like to modify your order; however, we have a strict cutoff time of 8:00 PM (EST, Eastern Standard Time – Canada) on the day of your purchase. Changes cannot be guaranteed once an order has entered processing.

Refunds

Once your return is received and inspected at our Toronto center, refunds are processed within 7 business days. Refunds will be issued directly to the original payment method used at checkout. You will receive an email confirmation once your refund has been completed. Please note that processing times may vary depending on your payment provider or bank.

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws. Under Canadian law, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or does not meet acceptable quality standards.

Logistics & Shipping Responsibility

Responsibility: We are not responsible for delays or damages that occur during return shipping. Customers are encouraged to inspect their order within 24 hours of delivery and report any issues promptly.

Address Changes: If you need to update your shipping address, please contact us immediately at info@fynerstore.com.

Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a designated pickup point, we reserve the right to charge additional return and reshipping fees.