Shipping policy

Shipping Policy

Fyner — Transparent Logistics & Reliable Delivery

Last Updated: June 3, 2026

At Fyner (www.fynerstore.com), we are committed to providing reliable, transparent, and efficient shipping for all orders. This website is intended for customers in Canada. All orders are processed and shipped with the goal of ensuring a smooth and reliable shopping experience for this market. Please read the logistical information below before placing an order.

1. Shipping Costs

We are proud to offer complimentary delivery across our entire collection:

FREE SHIPPING ON ALL ORDERS

Shipping cost: $0.00 — Applies to all order sizes and eligible Canadian delivery locations.

2. Processing Time

  • Order Cutoff Time: 8:00 PM (EST, Eastern Standard Time – Canada).
  • Handling Time: Orders are processed within 1–3 business days (Monday–Friday).
  • Weekend Orders: Orders placed on weekends (Saturday–Sunday) or public holidays will begin processing on the next available business day.

3. Delivery & Transit Time

Once processed, the estimated transit window for your package is 7–10 business days.

Please note: Delivery times are estimates and may vary due to carrier delays, severe weather conditions, regional logistical constraints, or other circumstances beyond our immediate control.

4. Order Tracking

Once your parcel has been handed over to the courier, you will automatically receive a shipping confirmation email containing a unique tracking link. This allows you to monitor your delivery status online in real time.

5. Delivery Accuracy & Discrepancies

Address Accuracy: Customers are solely responsible for providing accurate and complete shipping information at checkout. We cannot guarantee changes can be made once an order has entered processing.

Undeliverable Packages: Failed deliveries that occur due to an incorrect or incomplete address, refusal of the shipment, or failure to collect a parcel from a designated pickup point may result in additional reshipping or return fees.

Damaged or Incorrect Items: If you are not completely satisfied with your order, or if your items arrive damaged, defective, or incorrect, please contact us within 30 days of delivery at info@fynerstore.com. For explicit details regarding returns and reimbursements, please consult our separate Refund & Return Policy.

6. Business Locations

To provide complete clarity on our logistics and corporate operations, please note our structural addresses:

Corporate Headquarters (Non-Return Address):

Fyner HQ
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada

Authorized Canadian Return Center:

Fyner Returns
60 Kensington Ave
Toronto, ON M5T 2K1
Canada

⚠️ Crucial Return Notice: Our corporate office in Ottawa is an administrative entity and cannot physically receive incoming merchandise. Do NOT ship parcels to Ottawa. All returns must be officially reviewed and approved by our support staff before being sent to our designated warehouse in Toronto. For step-by-step instructions, view our full Refund & Return Policy.

Customer Support

Have questions about your package? Reach out to us at:

Email: info@fynerstore.com

Support Hours: Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed

© 2026 Fyner | Secure E-Commerce Logistics Canada